Help & FAQ

FreightFlow is a logistics and inventory-recovery software platform. It brings together airport and seaport freight capacity data, manufacturer surplus inventory you can buy directly, and freight auctions for excess cargo capacity. FreightFlow itself is software, not a freight broker — see below for how brokering works.

Some sections of FreightFlow are still being connected to real data sources. A green "Live" badge means the numbers you're looking at are real and current. A gray "Mock Data" badge means that section is showing placeholder or illustrative data while the real integration is still being built — we label it clearly rather than let it look real when it isn't.

You can browse listings and hub capacity data without an account. To bid on an auction lot, post a surplus listing, or buy a listing, you'll need to sign up first — this lets us tie the transaction to a real account rather than an anonymous request.

A native mobile version of FreightFlow is in development, built as an entry into Emergent's mobile app contest. It connects to the same live FreightFlow data and accounts you use here. There's no release date yet — check back or watch this page for an update.

Each surplus listing shows a per-unit price and quantity. Clicking Buy Now takes you through a secure Stripe checkout for the full listed total. Once payment is confirmed, the listing is marked sold and won't be sold again.

Each auction lot shows the current bid and a countdown timer. Placing a bid requires beating the current bid — the highest bid when the timer reaches zero wins the lot. You can pause a lot's countdown display at any time using the pause control next to the timer; this only pauses what you see, not the actual auction clock.

Yes. All payments are processed by Stripe. We never see or store your card number, expiration date, or CVC — that information goes directly to Stripe, not through our servers. See our Privacy Policy for details.

Sales are generally final. If something's genuinely wrong with a purchase — the listing was misrepresented, or there's a processing error — email us and we'll work it out case by case. See our Terms of Service for the full policy.

Log in, then use "Post Surplus Listing" in the navigation. You'll need a title, category, quantity, price, location, and a short description. You're responsible for the accuracy of what you post and for having the legal right to sell it.

From the Freight Auctions page, use "List New Lot." Set your starting bid, weight, origin, and destination. Once listed, other users can bid on it — the current highest bid at close wins.

No. FreightFlow is a software platform — Primesource Experts doesn't hold freight broker authority, arrange transportation, take possession of freight, or earn commission on freight transactions. Where brokering is needed, it's handled by an independent, separately licensed freight broker under their own FMCSA authority, not by Primesource Experts. See Section 6 of our Terms of Service.

Premium plans add priority bidding on auctions, unlimited warehouse listings, and advanced heatmap analytics. See the Go Premium page in the app for current pricing and plan details.

Use "Forgot password?" on the login screen and enter your account email. If an account exists for that email, you'll receive a reset link.

Email bryan.carlile@primesourceexperts.com and we'll process the request. See Section 5 of our Privacy Policy for what we're able to delete versus what we're required to retain (like completed transaction records).

Sales is a companion tool for tracking companies and contacts across retail channels like eBay, Amazon, and Walmart, including cached top-seller intelligence by industry. It's available from the sidebar/navigation to FreightFlow accounts with an active subscription.